British Sign Language Online Interpreting Service
An innovative new service for Deaf patients is currently being introduced across NHS Greater Glasgow & Clyde.
British Sign Language (BSL) Online interpreting means that Deaf patients are able to communicate with staff while waiting for a face to face interpreter to arrive. It is hoped that the service, initially trialled in the Queen Elizabeth University Hospital, will have a significant impact on the experience of Deaf patients, particularly with regard to unplanned visits.
The online service means that in an emergency staff can quickly link up to an interpreter - 24 hours a day, 7 days a week - and communicate with their patient. It is also useful for hospital stays, when an interpreter is not always present. Patients can use the service to communicate with staff and with family members at home, helping to reduce the feeling of isolation.
BSL Online is part of a range of work currently being undertaken by NHSGGC to promote BSL as a language and culture and improve the experience of our Deaf BSL patients.
The BSL Online service is available across a range of sites including:
Queen Elizabeth University Hospital (QEUH)
Royal Alexandra Hospital
Inverclyde Royal Hospital
Glasgow Royal Infirmary
Beatson West of Scotland Cancer Care
New Victoria Hospital
Gartnavel General Hospital
West Glasgow Ambulatory Care Hospital
Vale of Leven Hospital
Royal Hospital for Children
Maternity Services at QEUH, Princess Royal Hospital and Royal Alexandra Hospital
NHSGGC staff can find updates and site-specific information on Staffnet.