British Sign Language Online Interpreting Service

An innovative new service for Deaf patients is currently being introduced across NHS Greater Glasgow & Clyde.

British Sign Language (BSL) Online interpreting means that Deaf patients will be able to communicate with staff while waiting for a face to face interpreter to arrive. It is hoped that the service, which has already been trialled in the Queen Elizabeth University Hospital, will have a significant impact on the experience of Deaf patients, particularly with regard to unplanned visits.

The online service means that staff can quickly link up to an interpreter and communicate with their patient. It is also useful for hospital stays, when an interpreter is not always present. Patients can use the service to communicate with staff and with family members at home, helping to reduce the feeling of isolation.

From July 2017, the BSL Online service will be available across a range of sites including the Queen Elizabeth University Hospital, the Royal Alexandra Hospital, Inverclyde Royal, Glasgow Royal Infirmary, Stobhill Hospital and Beatson West of Scotland Cancer Care. The service will continue to be introduced across NHSGGC sites over the coming months.

BSL Online is part of a range of work currently being undertaken by NHSGGC to promote BSL as a language and culture and improve the experience of our Deaf BSL patients.

NHSGGC staff can find updates on availability and sites on Staffnet.

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