The extent to which people are able to receive the information,services or care they need and are not discouraged from seeking help (e.g. premises suitable for wheelchairs; information inBraille/large print and other formats and languages; and the provision of culturally appropriate services).

Term currently used to describe a range of communities and groups in the UK – can be used to mean the main Black and Asian andMixed racial minority communities or it can be used to include all minority communities, including white minority communities.

Asking for views on services or policies from service-users, staff,decision-making groups or the general public. Consultation can include a range of different ways of consulting, e.g. focus groups,surveys and questionnaires or public meetings.

Relates to a way of life. All societies have a culture, or common way of life, which includes:
  • Language - the spoken word and other communication methods
  • Customs — rites, rituals, religion and lifestyle
  • Shared system of values — beliefs and morals
  • Social norms — patterns of behaviour that are accepted as normal and right (these can include dress and diet).

Direct Discrimination
Treating one person less favourably than another on the grounds of race / disability / gender / age / religion or belief / sexual orientation or other grounds.

The Disability Discrimination Act 1995 defines disability as ‘a physical or mental impairment that has a substantial and long term adverse effect on a person’s ability to carry out normal day-to-day activities’.

Unfair treatment based on prejudice. In health and social care,discrimination may relate to a conscious decision to treat a person or group differently and to deny them access to relevant treatment
or care.

Appreciating diversity goes beyond the mere recognition that everyone is different; it is about valuing and celebrating difference and recognising that everyone through their unique mixture of skills,experience and talent has their own valuable contribution to make.

Under equalities legislation public authorities have gender duties and specific duties. These are things that have to be done by the authority in order to meet with the requirements of the law.

Equal Opportunities
This is a term used for identifying ways of being disadvantaged either because of, for example, race, disability, gender, age, religion/belief or sexuality. ‘Equal Opportunities’ is an attempt to provide concrete ways to take action on the inequalities revealed by analysis of the differences and barriers that exist for people in the above groups.

This is a short hand term for all work carried out by an organisation to promote equal opportunities and challenge discrimination, both in employment and in carry out functions and delivering services.

Equality is about making sure people are treated fairly and given fair chances. Equality is not about treating everyone in the same way, butit recognises that their needs are met in different ways.

A sense of cultural and historical identity based on belonging by birth to a distinctive cultural group.

Gender is the term used to describe key characteristics of male and female behaviour. Our gender is learned behaviour.

An irrational fear of, aversion to, or discrimination against people who are gay and homosexuality.

Indirect Discrimination
Setting rules or conditions that apply to all, but which make it difficult for a group to comply with on the grounds of race, disability, gender,age, religion or belief, or sexual orientation.

Refers to the experience of discrimination and oppression. It is concerned with differentials in terms of allocation of power, wealth,status, access to resources and equality of opportunity.

The conversion of one spoken language into another, enabling communication between people who do not share a common language.

Marginalised Groups
These groups are generally not covered by legislation but are discriminated against for a range of reasons which can have a negative impact on health. These groups include homeless people,asylum seekers, refugees, gypsy travellers and prisoners. For more information, click here.

The process of collecting and analysing information about people’s gender/racial or ethnic origins/disability status/sexual
orientation/religion or belief/age to see whether all groups are fairly represented.

Of, or relating to many cultures; including people who have many different customs and beliefs. For example, Britain is increasingly a multicultural society.

Is a negative assumption or judgement about a person – or a group of people – that we do not know.

Procurement can be defined as the responsibility for obtaining(whether by purchasing, lease, hire or other legal means) the services, equipment, materials or supplies required by an organisation so it can effectively meet its business objectives.

Protected Characteristics
People’s characteristics which are protected by law from behaviour such as discrimination, harassment and victimisation. These include age, disability, religion, sex, race and sexual orientation. For a full list of protected characteristics and explanations, click here.

A human population considered distinct based on physical characteristics such as skin colour. This term is often interchanged with ethnicity.

Is a term which represents social groups with a shared history, sense of identity, geography and cultural roots which may occur despite racial difference.

The term religion – sometimes used interchangeably with faith or belief system – is commonly defined as belief concerning the supernatural, sacred, or divine, and the moral codes, practices and institutions associated with such belief.

A prejudice based on a person’s gender in which one gender is seen as inferior. Also may be used to describe discrimination on grounds of gender.

Within the sexual orientation regulations, sexual orientation is defined as:
  • An orientation towards persons of the same sex (lesbians and gay men) 
  • An orientation towards persons of the opposite sex (heterosexual)
  • An orientation towards persons of the same sex and opposite sex (bisexual)
Social Class
Social Class refers to the hierarchical arrangements of people in society based on occupation, wealth and income. Higher social classes have more power and status. In Britain class is also determined by values and behaviours such as accent, education and family background rather than purely money. The difference in status between social classes leads to inequalities of resources, including income, education, work, housing and health.

Workforce Profile
What our workforce looks like. Make up of the people who work for an organisation. Analysing the workforce profile allows us to see how many people from different groups work for the organisation, how many men, how many women, how many disabled people, how many people from different ethnic groups, how many lesbian and gay people. It also allows us to see what kind of jobs people do, how much they are paid and at what grades to see if there are any patterns.

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