Communication Support & Language Plan

Imagine your child is sick. You take them to hospital but you can’t find a way to let the staff there know what is wrong.They ask you questions, but you don’t understand what they are saying.

This is just one of the frightening scenarios which people can find themselves in if they have difficulties with the types of communication many of us take for granted. There are many reasons why someone might find themselves in this situation:

  • English is not their first language
  • They have a visual impairment, are deaf or hard of hearing
  • A condition such as a stroke or having learning difficulties makes communication hard
  • They have difficulty reading

Health staff not being able to communicate effectively with patients can have real consequences for their health andthe services they receive. Many patients miss appointments or are unable to access services because of the language barrier. It is also frustrating for staff who find themselves unable to communicate with their patients.

The Communication Support and Language Plan (CSLP) aims to ensure that the health service is providing effective communication support for all those who need it.

Accessible Information Policy
NHSGGC's 'Clear to All' Accessible Information Policy is designed to make sure there is a consistent, accurate and clear approach in providing information to patients and members of the public in a range of formats and languages. Click here for further information.

Interpreting Service
Providing interpreting services is a vital part of the ongoing work to ensure that everyone receives the best possible care. NHSGGC now has an in-house interpreting service. For more information, click here.

For a range of language resources currently available for NHS staff, please go to Staff Resources.

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