'A Fairer NHSGGC' Staff Survey

Over 3000 NHSGGC staff members took part in the Fairer NHSGGC Staff Survey earlier this year– an increase of over 20% from our 2013 survey.

There was huge support for equalities work, with 86% of staff agreeing that understanding discrimination can improve health care.

Staff also feel that we are getting better in our efforts to address prejudice and discrimination and this is reflected in many of the survey results. For example:

* There is an increase in the number of staff booking interpreters for both spoken languages and British Sign Language – with more use of telephone interpreting in unplanned or emergency situations

* Over 90% of staff have taken action to support people with learning disabilities, physical disabilities or mental health issues to access services

* More disabled staff now feel comfortable disclosing their disability to their manager.

Staff are also clear on what our priorities should be, stating that more needs to be done to meet the needs of those experiencing poverty, older people, disabled people and Transgender people in particular.

Comments have been extremely encouraging in that they have confirmed we are on the right track with key areas of work such as helping patients with money worries, better care of the elderly and hate crime training. However, we still have much more to do and this feedback will help us determine our actions for the coming years.

Actions already identified include -

* Ensuring that all staff know how to book an interpreter and use telephone interpreters for patients whose first language isn’t English

* Improving our facilities to better meet the needs of people who are hearing impaired or have a hearing loss

* Ensuring that a British Sign Language interpreter is booked for all required appointments or alternative technology is used such as online interpreters

* Continuing to create a working environment where disabled staff members feel able to seek support from their managers

To see the full staff survey report, click here.

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